Terms of Service
Last updated: October 18, 2026
These Terms & Conditions govern your use of bluesquarebranding.com and purchases from Blue Square Branding (“BSB,” “we,” “us,” or “our”).
By placing an order, approving a quote, or using our website, you agree to the applicable terms below. If you place an order on behalf of an organization, you represent that you are authorized to do so.
1. Our products and services
Blue Square Branding provides apparel, promotional products, embroidery, printed and personalized merchandise, transfers, and online company-store programs.
Available products, customization options, pricing, and ordering arrangements vary by item and program. A feature shown in a demonstration store does not establish that it is included in every company-store arrangement.
2. Quotes, pricing, and payment
Prices are shown in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, and additional approved charges are identified at checkout or in your written quote.
Written quotes apply to the quantities, products, artwork, and services described. Changes to those details may require a revised quote. Quote expiration dates, deposits, and payment schedules will be stated in the quote when applicable.
Unless we agree otherwise in writing, payment is required before production or fulfillment begins.
We do not add charges for changes or additional work without your approval.
If we discover a material pricing or product-information error, we will contact you before proceeding. You may accept the corrected order or cancel the affected portion for a refund.
3. Order confirmation and availability
An automated order confirmation acknowledges receipt of your order. It does not guarantee product availability or confirm that production has begun.
We may contact you to clarify product selections, artwork, personalization, payment, or delivery information before proceeding.
If an item becomes unavailable, we will discuss alternatives or refund the unavailable item. We will not substitute a materially different product, color, or design without your approval.
We may decline orders involving suspected fraud, unauthorized payment, unlawful content, or requests we cannot fulfill. If we cancel a paid order, we will refund the canceled portion.
4. Product information and sizing
Please review product descriptions, available size charts, colors, materials, and care instructions before ordering. Sizing can vary between manufacturers and products.
Product images and digital mockups are representations. Screen settings, lighting, garment materials, and decoration methods can affect how colors and details appear.
Minor variations may occur between production batches. This does not excuse supplying a materially different product or failing to follow an approved specification.
Specific color-matching requirements must be discussed and accepted in writing before production.
5. Customer artwork and permissions
You retain ownership of artwork and other materials you supply.
By submitting a logo, image, design, name, or other content, you confirm that you own it or have permission to use it and authorize BSB and its production partners to reproduce and adapt it as reasonably necessary to prepare proofs and fulfill your order.
You are responsible for obtaining any required trademark, copyright, publicity, or other permissions.
We may decline content that we reasonably believe infringes another party’s rights, is unlawful, or cannot be produced appropriately.
Submitting artwork for an order does not give BSB permission to use it in public marketing. We will obtain permission before featuring identifiable customer artwork or completed customer projects for promotional purposes.
6. Proofs and customization approvals
When a proof is provided, review all details carefully, including spelling, names, numbers, colors, placement, dimensions, and product selections.
Your approval authorizes production according to the approved proof and specifications. Corrections requested afterward may require additional charges or a new order, which we will discuss before proceeding.
For products ordered without a separate proof, the customization details submitted and confirmed with your order serve as your instructions.
We are responsible for producing the order according to the confirmed specifications. Customer approval does not excuse a production error made by BSB.
Artwork preparation or digitization charges, when applicable, will be disclosed before you approve the work. Any requirements for delivery or ownership of separately created production files will be addressed in the project agreement.
7. Production timing and shipping
Processing, production, and shipping estimates will be provided on the product page, at checkout, or in your written order communications.
For custom projects, we will identify any payment, artwork, or approval requirements that must be completed before the stated production schedule begins.
A ship-by estimate describes when an order is expected to leave our facility or production partner. It is not a delivery-date promise.
Carrier transit time is additional unless we expressly state otherwise. Tell us about an event date or required arrival date before ordering so we can confirm whether the schedule is feasible.
If we cannot ship within the promised timeframe, we will notify you, explain the revised estimate, and offer the opportunity to agree to the delay or cancel the unshipped merchandise for a refund, as required by applicable law.
Please provide an accurate shipping address. Additional shipping charges may apply if an order must be reshipped because the address supplied was incorrect or incomplete.
If an order is missing or tracking indicates a delivery problem, contact us so we can investigate and help resolve it.
8. Changes and cancellations
Contact info@bluesquarebranding.com as soon as possible to request a change or cancellation.
Orders may be changed or canceled before materials have been purchased or allocated, customization work has begun, or the order has shipped. Once any of these steps has occurred, voluntary changes and cancellations are not available unless we agree otherwise in writing.
For an approved cancellation before work begins, we will issue a full refund.
A requested change or cancellation is confirmed only when you receive written confirmation from BSB.
These restrictions do not limit cancellation or refund rights arising from our inability to fulfill the order, a shipping delay, or applicable law.
9. Returns, defects, and refunds
Our Returns & Refunds Policy explains eligibility, reporting deadlines, return shipping, replacements, and refund processing.
We generally accept returns only for defective, damaged, or incorrectly supplied products. Customized products cannot be returned for a change of mind or customer-approved selection errors.
Please report an issue within 14 calendar days of delivery. BSB covers return shipping for approved defective, damaged, or incorrect products when a return is required.
Nothing in these Terms or our Returns & Refunds Policy limits rights that cannot be excluded under applicable law.
10. Organization and company-store orders
Organization stores may have specific ordering windows, approved selections, payment methods, delivery arrangements, and cancellation terms disclosed before purchase.
Only select an organization-funded payment method, payroll deduction, or other restricted arrangement if you are eligible and authorized to use it.
Organizations are responsible for obtaining any required employee authorizations for payment or payroll arrangements they administer.
If you and BSB expressly agree in writing to different terms, that agreement takes precedence over conflicting provisions of these Terms and our published policies for the orders it covers. Provisions that do not conflict continue to apply.
An agreement between BSB and an organization does not automatically change an individual shopper’s purchase terms unless the applicable terms are disclosed and accepted as required.
11. Accounts and website use
Provide accurate information when creating an account or placing an order. Keep your login credentials secure and notify us promptly if you suspect unauthorized account use.
Do not use the website to commit fraud, submit unlawful content, interfere with other users, access restricted information without authorization, or disrupt the website’s operation.
We may restrict access when reasonably necessary to address misuse or security concerns. Restricting website access does not eliminate our obligations concerning an existing paid order.
12. Website content and intellectual property
Website content is owned by BSB or used with permission from its owners. Customer logos, supplier images, product trademarks, and other third-party materials remain the property of their respective owners.
You may browse the website and use its content to evaluate or purchase our products. You may not reproduce or commercially distribute website content without permission, except as allowed by law.
Purchasing a product does not transfer ownership of BSB’s or a third party’s intellectual property.
13. Privacy and payment processing
Our Privacy Policy explains how we collect, use, and protect personal information.
We use service providers to support functions such as payments, shipping, website operation, and order fulfillment. Information needed to complete your order may be shared with those providers as described in our Privacy Policy.
14. Website availability and liability
We aim to keep the website accurate and available, but interruptions and technical errors can occur. We do not guarantee uninterrupted access.
To the extent permitted by law, BSB is not responsible for indirect or consequential losses, such as lost profits or business opportunities, arising from an order or use of the website.
This limitation does not exclude responsibility for fraud, willful misconduct, gross negligence, personal injury where liability cannot lawfully be excluded, or other rights and remedies protected by applicable law.
Nothing in these Terms eliminates our responsibility to supply products as agreed or honor applicable warranties, approved remedies, and refund obligations.
15. Governing law and disputes
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules, except where another jurisdiction’s mandatory consumer protections apply.
If you have a concern, please contact us first so we can try to resolve it directly. This request does not prevent you from exercising legal rights or meeting a filing deadline.
These Terms do not require mandatory arbitration or waive access to small-claims court.
16. Changes to these Terms
We may update these Terms by publishing a revised version with an updated date.
The terms in effect when you place an order apply to that order unless you and BSB agree otherwise. Updates do not retroactively change an existing order or separate agreement without the required consent.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
17. Contact us
For questions about these Terms or an order, contact:
Blue Square Branding
info@bluesquarebranding.com