Returns & Refunds
Last updated: October 18, 2026
At Blue Square Branding, we want your order to arrive correctly and in good condition. If you receive a defective, damaged, or incorrect product, we will work with you to make it right.
For assistance, email info@bluesquarebranding.com.
Return eligibility
We accept returns for products that arrive defective, damaged, or different from your confirmed order.
Please report an issue within 14 calendar days of delivery. This reporting window does not limit any rights you may have under applicable law.
We do not accept returns or exchanges for:
- A change of mind.
- A size, color, or product selected incorrectly when ordering.
- Artwork, spelling, names, numbers, or other personalization supplied or approved incorrectly by the customer.
- Normal wear and tear.
- Damage caused by misuse, improper washing, or failure to follow product care instructions.
Customized and personalized products are made to your specifications and cannot be returned unless they are defective, damaged, or incorrectly produced.
If we supply a different product, size, color, design, or personalization from your confirmed order or approved artwork, it is eligible for review under this policy.
How to report an issue
Email info@bluesquarebranding.com within 14 calendar days of delivery and include:
- Your order number.
- The name and email address used for the order.
- A description of the issue.
- Clear photos of the affected item.
- Photos of the shipping packaging if the order arrived damaged.
We aim to respond within 2 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
Keep the affected item and its packaging while we review your request. Please do not return or discard the item until we provide instructions.
Corrections and replacements
Once we confirm that an item is defective, damaged, or incorrect, we will arrange a correction or replacement at no additional cost.
If a correction or replacement is unavailable, or we agree that a refund is the appropriate resolution, we will refund the affected item.
Replacement production and delivery times vary by product. We will communicate the expected timing when confirming the resolution.
Returning an approved item
Some issues can be resolved without returning the product. If a return is necessary, we will provide return authorization, instructions, and a prepaid shipping label or another agreed return method.
Please send the item within 14 calendar days of receiving the return instructions. Include all components supplied with the affected product and use the original packaging when available, or suitable protective packaging.
Items may be inspected as part of the review. A product does not need to be unopened if opening or reasonable inspection was necessary to discover the issue.
Please do not send returns to an address found on a shipping label or elsewhere on our website without receiving return instructions.
Return and replacement shipping costs
Blue Square Branding covers return shipping for approved defective, damaged, or incorrect products. We also cover standard shipping for any replacement we provide.
Please contact us before purchasing return shipping. Shipping costs arranged independently are reimbursed only when approved by us in advance.
We do not charge restocking or return-processing fees for approved returns.
Refund processing
Approved refunds are issued to the original payment method within 5–10 business days after approval and, when a return is required, receipt and inspection of the returned item. Any shorter refund deadline required by applicable law takes precedence.
Your bank or payment provider may require additional time to post the credit.
Refunds include the amount paid for the affected item and its applicable sales tax. If the entire order is refunded because it was defective, damaged, or incorrect, we will also refund the original shipping charge.
For a partial-order refund, we will refund any original shipping charge attributable solely to the affected item.
If your order was paid for by an organization, payroll deduction, or another payment arrangement, we will coordinate the refund with the original payer or organization. Refunds are not paid separately to a recipient who did not make the original payment.
If you have not received an expected refund, contact us at info@bluesquarebranding.com.
Size exchanges
We do not offer size exchanges when the size delivered matches the size ordered. Please review the product’s sizing information before purchasing, as fit can vary by product and manufacturer.
If the size delivered differs from your confirmed order, contact us within 14 calendar days of delivery so we can arrange a resolution.
Order changes and cancellations
Email info@bluesquarebranding.com as soon as possible to request an order change or cancellation.
Orders may be changed or canceled before materials have been purchased or allocated, customization work has begun, or the order has shipped. Once any of these steps has occurred, voluntary changes and cancellations are not available unless we agree otherwise in writing.
For an approved cancellation before work begins, we will issue a full refund. A requested change or cancellation is confirmed only when you receive written confirmation from Blue Square Branding.
These restrictions do not limit cancellation or refund rights arising from our inability to fulfill your order, a shipping delay, or applicable law.
Shipping delays
If we cannot ship within the promised timeframe, we will notify you, explain the revised shipping estimate, and offer the opportunity to agree to the delay or cancel the unshipped merchandise for a refund, as required by applicable law.
If you cancel because of a qualifying shipping delay, we will promptly refund the canceled, unshipped merchandise and its applicable taxes and shipping charges within the timeframe required by law. A return is not required for merchandise that has not shipped.
Missing or undelivered orders
If tracking shows a delivery problem, or your order has not arrived as expected, contact us promptly. We will help investigate with the shipping carrier and determine the appropriate next steps.
Please verify your shipping address before placing an order. Additional shipping charges may apply when an order must be reshipped because the address supplied at checkout was incorrect or incomplete.
Organization orders and separate agreements
Orders placed through an organization or company store may be subject to additional terms disclosed before purchase.
If you and Blue Square Branding have expressly agreed in writing to different return, refund, exchange, or cancellation terms, those terms take precedence over conflicting provisions of this policy for the orders covered by that agreement. All other provisions continue to apply.
An agreement between Blue Square Branding and an organization does not automatically change an individual shopper’s purchase terms unless the applicable terms are disclosed and accepted as required.
Nothing in this policy or a separate agreement limits rights that cannot be excluded under applicable law.
Contact us
For help with a return, replacement, cancellation, or refund, email:
Blue Square Branding
info@bluesquarebranding.com